y21 Privacy Policy – How We Protect Your Information

Y21 (hereinafter referred to as "y21", "we", or "us") is an international online gaming and betting platform. We take your personal privacy very seriously. This Privacy Policy ("Policy") applies to the y21 website, mobile app, and all related services.

Y21 follows international data protection laws and best practices. We manage your data in accordance with the core principles of the GDPR (General Data Protection Regulation).

Who This Policy Applies To

• All registered members of y21.
• Anyone visiting the y21 website or app.
• Any individual using y21's services.

Y21 only collects information necessary to operate its services. We never request excessive or unnecessary data. Full details are outlined below.

Information Provided Directly

Automatically Collected Information

• IP address and geographic location.
• Browser and device type.
• Pages visited and time spent.
• Betting history and gaming activity.
• Login times and session information.

Y21 uses your information only for legitimate and transparent purposes. We never sell or exploit your data for commercial gain.

Purposes of Data Use

1. Service Operations: To create and manage your account and deliver our services.
2. Identity verification: To complete the KYC process and prevent fraud.
3. Transaction Processing: To process deposits and withdrawals.
4. Contact: For important updates, security alerts, and support.
5. Promotions: To send you bonuses and offers tailored to your preferences (you can opt out at any time).
6. Security: To detect and prevent suspicious activity.
7. Legal Obligation: To fulfil legally required reporting obligations.
8. Platform improvements: To improve and enhance the user experience.

Y21 never sells your data. Information is only shared with third parties on a limited, need-to-know basis.

When data is shared

• Payment processors: To process transactions via bKash, Nagad, and Rocket. Only the necessary payment details are shared.
• Game Providers: For game operations with providers like Evolution Gaming and Pragmatic Play. Only minimal data is shared.
• KYC partners: With trusted third parties for identity verification.
• Legal Authorities: When required by a court order or legal obligation.
• Security agencies: For investigating fraud or unlawful activity.

International data transfers

Some of our servers and partners may be located outside Bangladesh. In such cases, y21 ensures that the receiving parties comply with international data protection standards and that your information remains secure.

Y21 uses cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored in your browser.

Types of Cookies

You can disable cookies through your browser settings. However, turning off essential cookies may cause some features to stop working properly.

Y21 adheres to the highest industry security standards to protect your data. Our technology and processes are regularly updated to address the latest cyber threats.

Our Security Practices

• SSL/TLS Encryption: 256-bit encryption on all data transmissions.
• Database Encryption: Stored data is also kept in encrypted form.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Regular Security Audits: Audited by independent third parties.
• Firewall & DDoS Protection: Server protection against attacks.
• Authorized Staff Access: Only authorized staff can access your information.
• Data Breach Response Plan: You will be notified within 72 hours of any data breach.

Y21 does not retain your data longer than necessary. A specific retention period is defined for each type of information.

Retention Period Details

Once the retention period expires, data is automatically and securely deleted or anonymized.

Y21 respects your data rights. You have the rights listed below — contact our support team to exercise any of them.

To exercise these rights support@y21.run Email us or reach out via live chat. We will respond within 30 days.

Y21 is firmly committed to child protection. Our services are intended solely for individuals aged 18 and above.

If you suspect a minor is using y21, please notify our support team immediately. We will take prompt action.

For any privacy-related questions, complaints, or rights requests, please contact y21's privacy team.

Contact methods

• Email: support@y21.run (please include "Privacy" in the subject line for privacy-related inquiries)
• Live Chat: Available 24/7 via live chat on the website or app.

Complaints Process

1. You will receive an initial response within 5 business days of submitting a complaint.
2. Investigations may take up to 30 days to complete.
3. If you are not satisfied with y21's decision, you may escalate your complaint to an international gaming regulatory authority.