y21 Terms & Conditions – Complete Guide to Using the Platform

Y21 (hereinafter referred to as "y21", "we", or "us") is an international online gaming and betting platform serving Bangladesh and a number of other countries. These Terms & Conditions ("Terms") apply to all y21 services, websites, mobile applications, and any associated digital platforms.

By using y21's services, you confirm that you have read, understood, and agreed to these terms and conditions. If you do not agree with any part of these terms, please refrain from using y21's services.

Applicability

• These terms apply to all registered and unregistered users of y21.
• These terms apply to y21's mobile app, website, and all related services.
• Although these terms are written in Bengali, the English version shall be the authoritative text for any international legal interpretation.
• Y21 reserves the right to update these terms at any time.

To open an account with y21, you must provide accurate and complete information. Creating an account with false details is a violation of these terms and may result in account closure at any time.

Registration Terms

• You must be at least 18 years of age.
• Each individual may hold only one account. If multiple accounts are found, all of them will be closed.
• You must provide your full name, date of birth, address, and phone number.
• A valid email address or mobile number is required.
• Y21 may request KYC verification documents at any time.

Account Security

You are responsible for keeping your account password and login details confidential. Do not share your account with anyone. If you suspect your account has been hacked or accessed without authorization, contact y21 Support immediately. You are solely responsible for all activity on your account.

KYC Verification

• A photo of your National ID card or passport.
• Proof of current address (utility bill or bank statement).
• Selfie or live verification.

Y21 offers a range of bonuses and promotional deals. Each bonus comes with its own terms and conditions, which are detailed on the bonus page. Please read those terms carefully before claiming any bonus.

General Bonus Terms

• Bonuses may only be claimed by eligible members.
• Every bonus carries a wagering requirement (typically 5x to 10x).
• If wagering requirements are not completed within the specified period, the bonus will be cancelled.
• Bonus balance cannot be withdrawn directly.
• Multiple bonuses cannot be active at the same time.
• Y21 reserves the right to modify or cancel any bonus offer at any time.

Welcome Bonus

New members receive a 100% bonus on their first deposit, up to ৳10,000. Minimum deposit: ৳200. Wagering requirement: 10x, valid for 30 days.

Deposits on y21 can be made via bKash, Nagad, and Rocket. All transactions are secured with 256-bit SSL encryption. y21 strongly advises against funding your gaming activity with credit card loans or borrowed money.

Deposit Terms

• Minimum deposit: ৳200.
• Maximum deposit: ৳5,00,000 per day (different limits apply for VIP members).
• Deposits are generally credited to your account instantly.
• No processing fees on deposits.
• Deposits must be made using a payment method belonging to the account holder.
• Third-party payments are not accepted.

Failed or Pending Deposits

If a deposit fails or remains pending for an extended period, contact y21 Support immediately with the deposit date, amount, and transaction ID. y21 will investigate and resolve the issue within 48 hours.

Y21 is committed to fast and secure withdrawals. Most withdrawals are processed within 3 minutes to 24 hours, though additional verification may be required in some cases.

Withdrawal Terms

• Minimum withdrawal: ৳500.
• Maximum withdrawal: ৳2,00,000 per day (for standard members).
• KYC verification must be completed before withdrawals can be processed.
• Withdrawals can only be made to the account holder's own payment method.
• Bonus balance cannot be withdrawn directly — wagering requirements must be completed first.
• Y21 may temporarily hold withdrawals if suspicious activity is detected.

Please review the following rules before using y21's betting services. These rules apply to all bet types — Sports Betting, Live Casino, slots, lottery, and beyond.

General Betting Rules

• Once a bet is confirmed, it cannot be changed or cancelled (except where the Cash Out feature applies).
• Y21 reserves the right to void any odds issued due to a technical error.
• Y21 may investigate if unusual betting patterns are detected.
• Betting using match-fixing arrangements or insider information is strictly prohibited.
• Any winnings obtained by exploiting system or game bugs will be voided.

Sports Betting — Special Rules

• If a match is abandoned or postponed, bets will generally be refunded.
• Odds may change during live betting due to delays in decision-making.
• Where the Duckworth-Lewis rule applies in a cricket match, a separate betting policy will govern the outcome.

The activities listed below are strictly prohibited on y21. Any violation may result in immediate account suspension and forfeiture of all balances.

List of Prohibited Activities

1. Creating or operating multiple accounts.
2. Opening an account using another person's details.
3. Bonus abuse or bonus arbitrage.
4. Placing bets using automated bots, software, or scripts.
5. Participating in match-fixing or any form of sports manipulation.
6. Placing bets using insider information.
7. Using y21 for money laundering or any other illegal financial activity.
8. Sharing your account with other members.
9. Attempting to hack or carry out a cyberattack on y21's systems.
10. Filing chargebacks or payment disputes using false information.

Y21 takes the privacy of your personal information very seriously. Our privacy policy outlines in detail how we collect, use, and protect your data.

Data Usage Policy

• Your information will only be used to provide and improve our services.
• Your information will not be shared with third parties unless required by law.
• Your transaction details are stored securely.
• Y21's Privacy Policy is available separately.

For more information, visit our Privacy Policy Visit the page.

Y21 treats responsible gaming as a core principle. We believe gaming should be a source of entertainment, not a source of problems. We encourage all members to play within safe limits.

Responsible Gaming Tools

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Time Limit: Set a daily limit on how long you play.
• Cooling-Off Period: Temporarily suspend your account for anywhere between 24 hours and 30 days.
• Self-Exclusion: Option to permanently close your account.
• Loss Limit: Automatic play suspension upon reaching a set loss limit.

If you feel that gaming is having a negative impact on your life, please reach out to our support team or Responsible Gaming Visit page.

Y21 reserves the right to suspend or close any account without notice in the following circumstances.

Reasons for Account Closure

• Breach of terms and conditions.
• Providing false or inaccurate information.
• Failure to pass KYC verification.
• If suspicious financial activity is detected.
• If there is reasonable suspicion that the account is being used for unlawful activity.

Voluntary Account Closure

You may close your account at any time by notifying our support team. Please withdraw all remaining balance before closing your account.

If you have a dispute or complaint, please contact y21's support team in the first instance. We aim to resolve most disputes within 48 hours.

Complaints Process

1. Submit a complaint via live chat or email.
2. Please provide full details and supporting evidence of your complaint.
3. Y21 will investigate and provide an initial response within 48 hours.
4. Complex cases may take up to 14 business days to resolve.
5. All decisions made by y21 are final.

Y21 may update these terms at any time. For significant changes, members will be notified via their registered email or app notification.

Continuing to use y21 after any changes are published will be considered acceptance of the updated terms. We recommend checking this page regularly.