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Responsible Gaming

On y21 Responsible Gaming — Where fun meets safety

Gaming is for fun – not to relieve stress. y21 believes every member can enjoy gaming responsibly within their limits. Our responsible gaming tools and guides are here to keep you safe at all times.

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Safe Gaming Index
Members with limits set87%
Taking Regular Breaks73%
Playing Within Your Budget91%
Using Self-Control Tools64%
Data sourced from y21's Annual Responsible Gaming Survey (2026)
6+
Protection Tools
24/7
Bengali Support
18+
Age Verification Required
3 min.
Limit Activation Time

Our Commitment

The Core Pillars of y21's Responsible Gaming Policy

We want you to play with joy and peace of mind, every time

Set Deposit Limits
Set a daily, weekly, or monthly deposit limit to stay within your budget. Once the limit is reached, deposits will be stopped automatically.
Effective immediately
Session Time Limit
Decide in advance how long you'll play each day. When time is up, y21 will remind you — and log you out if needed.
Personalized Controls
Loss Limit
Betting stops automatically once you hit a set loss threshold — helping prevent emotionally driven, high-stakes bets after a losing streak.
Automatic Protection
Cooling-Off Period
Temporarily suspend your account for anywhere between 24 hours and 30 days. This feature gives you the space to step back and clear your head.
Stay in Control
Self-Exclusion
Option to close your account on a long-term or permanent basis. No marketing communications will be sent during the exclusion period.
6 months to permanent
Reality Check
Pop-up reminders appear at regular intervals showing how long you've been playing and how much you've won or lost — keeping you informed and in control.
Awareness Boost

Use the Tools

How to Activate Responsible Gaming Tools

Activating protection tools on y21 is quick and simple. In just a few steps, you can set your own gaming limits.

1
Log in to your account
Log in to your account on the y21 website or app.
2
Go to Profile Settings
Click the profile icon in the top right corner and select the "Responsible Gaming" option.
3
Set your own limits
Set your deposit limit, session time, or loss limit — whatever you need.
4
Confirm
Save your settings. Changes take effect within 3 minutes.
Deposit Limit
Set daily, weekly, or monthly deposit caps.
Enable
Session Limit
Set a daily maximum on how long you play.
Enable
Loss Limit
Automatic stop when a set loss amount is reached.
Enable
Cooling-Off
Take a break from 24 hours up to 30 days.
Enable
Self-Exclusion
Account closure for 6 months or permanently.
Activate
Reality Check
Awareness reminders at set intervals.
Enable

Learn More

Complete information on responsible gaming

What is responsible gaming and why does it matter?

Responsible Gaming means enjoying gaming as a healthy form of entertainment – within your financial and personal limits. y21 believes gaming is only fun when it is played in a controlled and mindful way.

Gaming culture in Bangladesh is growing fast. Thousands of people visit y21 every day for entertainment. We want every member to leave the platform with a smile – not stress.

Recognize the Signs of Problem Gaming

It's important to recognize when gaming is becoming a problem. If you notice any of the following signs, take action and seek help:

  • Spending beyond your budget and placing more bets to try to recover losses.
  • Neglecting family, friends, or work to spend more time gaming.
  • Unable to stop gaming or feeling restless when you try.
  • Hiding your gaming activity from family.
  • Gaming with borrowed money or by dipping into savings.
  • Placing large bets out of emotion after a loss.
Keep in mind: If you notice even one of the above signs, don't wait – contact y21 Support or activate self-exclusion right away. Asking for help isn't a weakness; it's a sign of strength.

The Golden Rules of Safe Gaming

Y21 always wants to remind you – responsible gaming doesn't mean less fun; it means more fun. When you play within your limits, every win feels more rewarding and every loss is easier to accept.

  • Play for Entertainment Only: Don't think of gaming as a way to earn money. It's entertainment, not an investment.
  • Set a budget first: Decide how much you can afford to spend before you start playing.
  • Accept losses as part of the game: Wins and losses are part of gaming. Avoid placing large bets impulsively after a loss.
  • Take regular breaks: Don't play for hours on end. Take breaks — have a cup of tea, go for a walk, or spend time with family.
  • Don't play drunk or under stress: Gaming while under stress or the influence of alcohol leads to poor decisions.
  • Keep children away: Prevent children from accessing y21 on your devices.

Y21's Child Protection Policy

Y21 is firmly committed to protecting minors. Our services are strictly for users aged 18 and above. Date of birth is verified at registration, and age is confirmed through the KYC process. Any account found to belong to a minor is closed immediately.

If you believe a minor is using y21, please email support@y21.run immediately.

Y21's Commitment to Financial Protection

Y21 never wants gaming to put you in financial difficulty. That's why we have several financial safeguards in place. y21 strongly advises against gaming with credit card debt or borrowed money. Automatic alerts are triggered if you exceed your limits. Our support team is ready to help with any financial concerns.

Keep in mind: y21's support team is available 24/7 in Bengali to help you set up any responsible gaming tools or answer your questions.
Check Yourself
Have you ever gone over budget and placed more bets trying to win it back?
Great! You're playing responsibly. Keep it up with y21's protection tools.
Stay Alert! Set a deposit limit or cooling-off period. Contact our support team if you need further assistance.
Need help?
Our Bengali support team is always here to help you with any gaming-related concerns.
support@y21.run
Live Chat 24/7

Awareness

How to Recognise Problem Gaming

Know these signs to keep yourself or a loved one safe

Financial Difficulties
Gaming with borrowed money or by breaking into savings, and hiding funds from family.
Social Withdrawal
Withdrawing from family and friends and spending excessive time gaming.
Stress
Feeling restless or irritable when losing, or experiencing distress and anger when trying to stop gaming.
Neglecting Work
Prioritising gaming over professional or family responsibilities.

Frequently Asked Questions

Responsible Gaming — Frequently Asked Questions

Yes, your deposit limit can be changed. However, reducing your limit takes effect immediately. Increasing your limit requires a 7-day waiting period – this is intentional, so you don't make decisions in the heat of the moment.

No. During your self-exclusion period, y21 will not send you any promotional emails, SMS, or push notifications. We want to make sure you can take a complete break during this time.

Absolutely. Your account balance remains completely safe during a cooling-off period. Once the period ends, you can log in as normal to withdraw or use your balance.

Start by speaking with them empathetically. To report their account on y21, email support@y21.run — we will investigate the matter confidentially. We also recommend seeking advice from a mental health professional.

y21 verifies date of birth at registration and checks national ID or passport during the KYC process. Any suspicious accounts are reviewed through both automated systems and manual checks.

Start Gaming Safely

Play responsibly and enjoy y21 to the fullest

Join y21 – where fun and safety go hand in hand. Our protection tools and Bengali support are always by your side.

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